A to Z Clean & Dry We support our product to do what we advertise it to do, 100%. If it doesn't work as we say it should, we'll make sure it does. You can even re-download the template if we've posted a bug fix. Know that you've got hassle free product quality support for up to a year from your time of purchase. If you need additional support after that we're still here to help, and you can sign up for an extended support plan.